Hayden, Helen and O'Brien, Terry and O'Rathaille, Maoilíosa (2005) User survey at Waterford Institute of Technology Libraries: How a traditional approach to surveys can inform library service delivery. New Library World, 106 (1/2). pp. 43-57. ISSN 0307-4803
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Abstract
This paper describes a comprehensive user survey carried out in an Irish higher education academic library (Waterford Institute of Technology library service) as part of a strategic initiative to engage with library users.
Item Type: | Article |
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Additional Information: | 21 articles citing this article 26 references |
Uncontrolled Keywords: | Academic libraries, Customer service management, Ireland, Strategic planning, Surveys, User studies |
Departments or Groups: | *NONE OF THESE* |
Divisions: | Other Departments and Units > Library |
Depositing User: | Terry O'Brien |
Date Deposited: | 17 Oct 2007 15:12 |
Last Modified: | 22 Aug 2016 10:25 |
URI: | https://repository.wit.ie/id/eprint/866 |
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