?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Mackey%2C+Hester&rft.aulast=Mackey&rft.aufirst=Hester&rft.degree=Masters&rft.date=June+2009&rft.title=An+exploration+of+workplace+literacy+as+a+catalyst+to+support+employees+in+dealing+with+changing+workplace+literacy+practices&rft.inst=Waterford+Institute+of+Technology&rft.tpages=176