Dynamic Capabilities for Managing Service Innovation: Towards a Conceptual Framework

Blommerde, Tadhg and Lynch, Patrick (2014) Dynamic Capabilities for Managing Service Innovation: Towards a Conceptual Framework. In: Irish Academy of Management Conference 2014, 3-5 September 2014, Limerick. (Submitted)

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Despite widespread acknowledgement of the importance of service innovations and the capabilities that enable them, there is a paucity of management frameworks that provide practical guidance to firms (Gryszkiewicz et al., 2013). Literature is often vague, fragmented, or employs diverse approaches and definitions, which has resulted in significant confusion and extensive knowledge gaps (Walsh et al., 2009; den Hertog et al., 2010). Drawing from relevant research this paper delineates service innovation capability as a higher order, multi-dimensional construct and proposes a unified framework for its management consisting of four dynamic capabilities. This conceptual model enhances collective understanding of the discipline and directs the attention of firms to behaviours most critical to the continuous creation of service innovations.

Item Type: Conference or Workshop Item (Paper)
Departments or Groups: RIKON (Research in Inovation, Knowledge & Organisational Networks)
Divisions: School of Business > Department of Management and Organization
Depositing User: Tadhg Blommerde
Date Deposited: 10 Sep 2014 19:12
Last Modified: 22 Aug 2016 10:27
URI: http://repository.wit.ie/id/eprint/2877

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