Managing empowerment and control in an intranet environment

Duane, Aidan and Finnegan, Jason (2003) Managing empowerment and control in an intranet environment. Information Systems Journal, 13 (2). pp. 133-158.

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An intranet increases in sophistication and complexity as it evolves. This evolution leads to an increasing need for control over the intranet. However, this is a contentious issue, as an intranet is deemed to be an empowering technology. Consequently, intranet control systems must balance empowerment and control so as not to negate each other. This paper investigates intranet control activities and their effect on users' perceptions of empowerment throughout the evolution of an intranet in Hewlett Packard (Ireland). The growth of the intranet is charted as a six-stage model that illustrates an evolution of purpose, control and empowerment. The control strategies for managing the intranet implemented at each stage are investigated, and their resultant effects on empowerment are evaluated. The study reveals the importance of balancing control strategies with empowerment initiatives in managing intranet environments. Based on the evidence available, the study recommends the implementation of specific controls at particular stages in the evolution of an intranet in order to achieve control systems that balance empowerment and control.

Item Type: Article
Additional Information: ISI Document Delivery No.: 659PT English Article 1350-1917
Uncontrolled Keywords: intranet stages of growth control empowerment case research Model
Departments or Groups: *NONE OF THESE*
Divisions: School of Business
Depositing User: Aidan Duane
Date Deposited: 20 Sep 2007 13:55
Last Modified: 22 Aug 2016 10:25

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