Assessing SME Service Innovation Capability Using a Maturity Matrix

Blommerde, Tadhg and Lynch, Patrick (2016) Assessing SME Service Innovation Capability Using a Maturity Matrix. Waterford Institute of Technology - Research Day 2016.

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Abstract

The uncertain and challenging future facing Irish small and medium sized enterprises (SMEs) necessitates their ability to consistently and continuously adapt their services. There is growing evidence that this is determined by their service innovation capability, which describes the capacity to repeatedly develop and improve services. However, with little research activity and an absence of practical measurement or management tools, it is unlikely that its benefits can be realised. In response, this poster conceptualises firm-level service innovation capability as a second order, multi-dimensional construct composed of four interdependent process areas and tracks their development using a staged maturity matrix.

Item Type: Other
Departments or Groups: RIKON (Research in Inovation, Knowledge & Organisational Networks)
Divisions: School of Business > Department of Management and Organization
Depositing User: Tadhg Blommerde
Date Deposited: 23 Aug 2016 11:27
Last Modified: 23 Aug 2016 11:27
URI: http://repository.wit.ie/id/eprint/3179

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