Service Innovation Diagnostics: Guidelines for Developing and Validating a Measure of Service Innovation Capability Maturity

Blommerde, Tadhg (2017) Service Innovation Diagnostics: Guidelines for Developing and Validating a Measure of Service Innovation Capability Maturity. In: WIT Research Day 2017, 18th May 2017, Waterford, Ireland.

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Abstract

Success does not depend on singular, discrete service innovations, but the ability to achieve them repeatedly and continuously, labelled service innovation capability (Lillis et al., 2015) • Organisations are unable to diagnose their service innovation capability performance (Hogan et al., 2011) • Lack of measures that observe guidelines in their development and that neglect the assessment of maturity, or sophistication with which this capability is executed

Item Type: Conference or Workshop Item (Poster)
Departments or Groups: RIKON (Research in Inovation, Knowledge & Organisational Networks)
Divisions: School of Business > Department of Management and Organization
Depositing User: Tadhg Blommerde
Date Deposited: 01 Sep 2017 14:17
Last Modified: 23 Oct 2019 10:38
URI: http://repository.wit.ie/id/eprint/3246

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