Blommerde, Tadhg (2017) Service Innovation Diagnostics: Guidelines for Developing and Validating a Measure of Service Innovation Capability Maturity. In: WIT Research Day 2017, 18th May 2017, Waterford, Ireland.
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Service Innovation Diagnostics Guidelines for Developing and Validating a Measure of Service Innovation Capability Maturity[1].pdf Download (946kB) | Preview |
Abstract
Success does not depend on singular, discrete service innovations, but the ability to achieve them repeatedly and continuously, labelled service innovation capability (Lillis et al., 2015) • Organisations are unable to diagnose their service innovation capability performance (Hogan et al., 2011) • Lack of measures that observe guidelines in their development and that neglect the assessment of maturity, or sophistication with which this capability is executed
| Item Type: | Conference or Workshop Item (Poster) |
|---|---|
| Departments or Groups: | RIKON (Research in Inovation, Knowledge & Organisational Networks) |
| Divisions: | School of Business > Department of Management and Organization |
| Depositing User: | Tadhg Blommerde |
| Date Deposited: | 01 Sep 2017 14:17 |
| Last Modified: | 23 Oct 2019 10:38 |
| URI: | https://repository.wit.ie/id/eprint/3246 |
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