A Procedure for Measuring and Validating a Construct of Service Innovation Capability Maturity

Blommerde, Tadhg and Lynch, Patrick (2017) A Procedure for Measuring and Validating a Construct of Service Innovation Capability Maturity. In: The Irish of Academy of Management Conference, August 2017.

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Abstract

Service organisation success is not the result of discrete service innovations and should be attributed to the capability underpinning the repeated and continuous generation of these outputs, labelled service innovation capability (Pöppelbuß et al., 2011; Lillis et al., 2015; Nada and Ali, 2015; Hariandja, 2016). However, this capability is poorly understood and there is no mechanism available to organisations for evaluating their performance or identifying areas of strength or weakness (Hogan et al., 2011). This is a consequence of inadequate systematic effort devoted to methodological issues in this domain, where existing measures fail to follow established procedures in their development or measure the effectiveness, or maturity, of this capability (Tuominen and Anttila, 2006; Kohler et al., 2013). In response, this paper nominates a solution, describing comprehensive, best practice guidelines for the development and validation of a measure of the maturity of service innovation capability (MacKenzie et al., 2011).

Item Type: Conference or Workshop Item (Paper)
Departments or Groups: RIKON (Research in Inovation, Knowledge & Organisational Networks)
Divisions: School of Business
Depositing User: Tadhg Blommerde
Date Deposited: 04 Sep 2017 09:24
Last Modified: 08 Jan 2018 12:20
URI: http://repository.wit.ie/id/eprint/3247

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