E-Business Innovation and Process Management

Duane, A. and Finnegan, Jason (2007) E-Business Innovation and Process Management. In: Managing Corporate EMail Systems: A Contemporary Study. Cybertech Publishing, Hershey, US, pp. 254-281. ISBN 1599042789

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Abstract

presents a multiple case study investigation of email system monitoring and control. The study examines the interaction between key elements of email control identified by previous researchers, and considers the role of such controls at various implementation phases. The findings reveal eight major elements to be particularly important in monitoring and controlling email systems within the organizations studied. These are: (1) form a cross-functional email system management team; (2) implement and regularly update email management software; (3) formulate a detailed and legally sound email policy; (4) engage in structured email system training; (5) create and maintain ongoing awareness of email policy; (6) engage in a process of hybrid feedback and control based email monitoring; (7) firmly enforce discipline in accordance with the email policy; and (8) conduct regular reviews and updates of the email management program.

Item Type: Book Section
Departments or Groups: *NONE OF THESE*
Divisions: School of Business
Depositing User: Aidan Duane
Date Deposited: 20 Sep 2007 13:59
Last Modified: 22 Aug 2016 10:25
URI: http://repository.wit.ie/id/eprint/443

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