User survey at Waterford Institute of Technology Libraries: How a traditional approach to surveys can inform library service delivery

Hayden, Helen and O'Brien, Terry and Ó Rathaille, Maoilíosa (2005) User survey at Waterford Institute of Technology Libraries: How a traditional approach to surveys can inform library service delivery. New Library World, 106 (1/2). pp. 43-57. ISSN 0307-4803

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Abstract

This paper describes a comprehensive user survey carried out in an Irish higher education academic library (Waterford Institute of Technology library service) as part of a strategic initiative to engage with library users.

Item Type: Article
Additional Information: 21 articles citing this article 26 references
Uncontrolled Keywords: Academic libraries, Customer service management, Ireland, Strategic planning, Surveys, User studies
Departments or Groups: *NONE OF THESE*
Divisions: Other Departments and Units > Library
Depositing User: Terry O'Brien
Date Deposited: 17 Oct 2007 15:12
Last Modified: 22 Aug 2016 10:25
URI: http://repository.wit.ie/id/eprint/866

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